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Premium Payment & Collection Policy

SES has entered into agreements with the insurance companies to collect premium for Master Program policies. The Agreement requires that SES forward premiums for which we have invoiced within a specific timeframe. We need to receive payments in a timely manner in order to do so. In addition, it supports our ability to expedite return premiums.

Premiums are due 20 days after invoicing. Invoices are available to our customers on line:

  • At issuance for real time transactions
  • Immediately after issuance for renewal
  • At your convenience in the Tree View

Going forward each month-end, the primary customer contacts will receive a copy of month-end statement indicating outstanding activity. Outstanding items beyond 30 days are considered past due. Coverage for properties related to anything outstanding beyond 60 days is subject to cancellation.

TIMS® user contacts will continue to receive an aged receivables report approximately 10 days after month-end as a final reminder of payment activity. TIMS® users also have access to the following reports online at any time to assist in working through payment activity:

  • Premium Activity Report, which enables clients to view everything invoiced for a particular period of time
  • Aged Receivable Report, which documents what invoices remain outstanding

If coverage for a property is deleted for non-payment, customer will receive a credit memo that offsets the original invoice. Coverage can immediately be reinstated upon receipt of full payment.

Bad Checks or Other Fail Payments Policy

If a payment for a renewal or initial placement does not clear (check bounces), primary contact will be notified and be given 10 days to rectify the situation. If this fails, SES will refer the account to the carrier for cancellation of the policy for non-payment of premium.

If a payment does not clear (check bounces) for an individual invoice payment (activity other than renewal or initial placement, including new additions, endorsements, monthly activity), SES will contact primary customer contact and give 10 days to rectify the situation and if this fails for this invoice or if there is a subsequent event, the matter will be referred to SES Product Manager to determine if account relationship should be terminated and policy be referred for cancellation.

Please contact your SES Account Manager at (800) 955-4737 with any concerns as to status of a payment or there are any questions regarding this Policy. We are here to assist with the resolution of any payment concerns.